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Using In-Network Benefits

We strive to make your experience as smooth and stress-free as possible, including working with many in-network insurance plans. Prior to beginning services, and periodically during treatment, we verify insurance benefits to determine whether psychotherapy is covered and to provide an estimate of any potential out-of-pocket costs.

Coverage and benefits are determined by your insurance provider, and benefit estimates are not a guarantee of payment. We rely on deductible and cost-share information provided directly through insurance carrier portals and make every effort to ensure accuracy, though discrepancies can occur.

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At times, insurance carrier systems may not be fully up to date and may not reflect that a deductible has been met or that a copay or coinsurance amount has changed. When this happens, we do our best to correct any issues expeditiously, either by issuing a refund to the payment method on file or by applying a credit to your account that will be used toward future sessions.

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Payment Authorizations

When you attend a therapy session, we want your time to be focused on your care, not on billing concerns. For this reason, and to ensure things run smoothly in our billing office, we require a card on file for all copays and deductibles. Charges are processed only after a session has occurred.

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Copays and Deductibles

In accordance with New York Penal Law §176.05(2), we are required to collect the patient responsibility amount indicated by the insurance system on the date of service. Even if an insurance carrier later adjusts the amount, failure to collect the reported responsibility at the time of the appointment may be interpreted as waiving a copay or deductible, which is not permitted.

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If a payment is declined, we will reach out to arrange resolution. If you anticipate any billing concerns, please contact our office as soon as possible. We are happy to discuss them and help come up with a resolution. As an independent practice, services are sustained through session fees, and payment for services rendered is required.​

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Out-of-Network Benefits

If we are not in network with your insurance plan and you choose to use out-of-network benefits, our full session fee will be charged at the time of service. Upon request, we are happy to provide a monthly superbill for you to submit to your insurance carrier for possible reimbursement.

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Private Pay

Not everyone wishes to use health insurance, and that is okay. For clients choosing private pay, a Good Faith Estimate will be provided in accordance with the No Surprises Act, outlining the private pay fee for your therapist. Private pay rates vary by clinician and currently range from $125 to $175 per session.

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No-Show and Late Cancellations

Appointments that are cancelled within 24 hours of the scheduled appointment time or missed without notice disrupt the availability of care for others and impact our clinicians’ schedules. For this reason, a $100 late cancellation or no-show fee applies. Late cancellation and no-show fees are not covered by insurance and are the client’s responsibility. These are charged to the card on file.

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We understand that life happens and that unavoidable situations can arise. When possible, we will work with you on a case-by-case basis. Our goal is not to charge this fee, but to encourage reliable scheduling so appointment times can be used effectively.